Personal data

We currently collect and process personal data required to provide counselling services. Most of the personal information we process is provided to us directly by you for this purpose. We may also receive personal information indirectly from teachers or other third parties where counselling services are provided through a school or other third party.

We use the information that you have given us in order to provide counselling services. We may share this information where required to do so by law or professional ethics requirements.

Under the retained EU law version of the General Data Protection Regulation (UK GDPR), we rely on your consent as the lawful basis for processing this information. You are able to remove your consent at any time. You can do this by contacting us.

Analytics and other data

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

• Information about your browser, network and device

• Web pages you visited prior to coming to this website

• Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalised form.

This information may also include details about your use of this website, including:

• Clicks

• Internal links

• Pages visited

• Scrolling

• Searches

• Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app..

• Functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

• Analytics and performance cookies are used on this site only when you acknowledge our cookie banner. We use analytics cookies to view site traffic, activity, and other data.

This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:

• Information about your browser, network, or device

• Your IP address

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at fin@kingfishercounselling.com.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk